Frequently Asked Questions (FAQ)

Welcome to the Lemon Drop Shop help center. Here are answers to the questions we get asked most frequently. If you can't find what you are looking for, feel free to contact us directly!

📦 Shipping & Order Tracking

How long will it take for my order to arrive?

All orders are processed within 1-3 business days. Standard shipping within the United States typically takes 3-7 business days. You will receive an email with tracking details as soon as your package ships!

Where is my tracking number?

We send automated tracking numbers via email as soon as our warehouse packages your order. If you haven't received it within 3 business days of ordering, please check your spam folder or reach out to us at kasey.murray3318@gmail.com.

Can I modify or cancel my order after placing it?

Since our order processing is highly automated to ensure fast shipping, modifications or cancellations are only possible within 1 hour of purchase. Please contact us immediately at 832-776-9119 or via email with your order details.

🔄 Returns & Refunds

What is your return policy?

We have a 30-day return policy. Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging. Please check our full Refund Policy page for step-by-step instructions.

How do I start a return?

To start a return, contact us at kasey.murray3318@gmail.com. We will send you a pre-paid return shipping label and detailed instructions on how and where to drop off your package.

💳 Payments & Security

Is my payment information secure?

Absolutely. Our checkout uses Level 1 PCI DSS compliant encryption, meaning your credit card details are fully encrypted and never stored on our servers.